Purchasing & Expense Management Solutions
for Accommodation, Meetings & Events

24 Hour Service

BSI’s hotel and serviced accommodation reservations support service is available 24 hours a day, 7 days a week, 365 days a year and it should be noted that, unlike many competitors, BSI’s out-of-hours service is more than just an emergency service.

No part of BSI’s accommodation management and fulfilment service is outsourced to a third party ensuring consistency and ownership of service levels at all times.

Uninterrupted service enquiries, bookings, cancellations & amendments for both hotel and serviced accommodation can be made via the following channels 24/7:

• Telephone – general or customer-specific local rate numbers
• Fax – general or customer-specific local rate numbers
• Email – customer-specific email addresses;
• Online / Self-Booking Tool – customer-specific and user-specific authentication log-in access to BSIDirect™

Outside core office hours, all customer communication channels are automatically redirected to BSI’s 24/7 team based at the Taunton head office. Therefore, bookers and travellers can utilise the same telephone, fax and email communication channels irrespective of the time of day.

The 24/7 team has access to the same system technology and, as such, the service is managed within the same agreed service level and policy management expectations.

The service is not only available to provide support for travellers but also enables travellers to make enquiries or hotel/serviced accommodation reservations. BSI agents can support travellers who:

• Require directions;
• Wish to advise of late check-in;
• Wish to make a dinner reservation whilst en-route to the hotel;
• Wish to gain early access to meeting room(s);
• Have any issues when checking-in or checking-out